Open Job Change Management Analyst

Change Management Analyst
Category:  Information Technology
Type:  Contractor
Duration:  6 months
Client Reference:  307532
Description:  3-5 years of experience in Service Management, preferably within Change Management or Service Operations areas.

Knowledge and Skills:
Technical Skills:
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL), Change Management and/or Service Management process methodologies.
  • Familiarity and understanding of IT functions, technologies and Service Desk functions.
  • Strong analytical and organizational skills
  • Strong problem solving and conceptual thinking abilities
  • Ability to self-prioritize and make decisions in adherence to change process policies
  • Ability to work both collaboratively and independently to deliver high quality results

    Non-Technical Skills:
  • Must be proficient in use of SharePoint, Excel, PowerPoint and Word.
  • Ability to write clearly and succinctly in a variety of communication settings and styles.
  • Planning and the ability to problem solve issues and communicate resolutions.
  • Ability to work with and communicate in a courteous and professional manner with all levels of personnel and management.
  • Demonstrated ability to take initiative and accountability for achieving results.

    Job Description:
    The Change Management Analyst responsibilities involve working daily within the Service Desk application to perform the following:
  • Provide user guidance in support of the change management process via phone calls and the monitoring of the Change Management mailbox.
  • Work with the Change Management and Service Management team to plan and coordinate process activities.
  • Coordination with the IT Service Management (ITSM) and Change management team.
  • Monitoring and reporting on process performance
  • Identify improvement opportunities for the change process and document in the service desk application
  • Support the preparation and execution activities for the bi-weekly Change Advisory Board (CAB) meeting as needed (agenda preparation, coordination activities, meeting faciliation, etc.)
  • Analyzes orders against change process to determine compliance of the process.
  • Work with ITSM team and analysts and coordinators to efficiently process change orders
  • Provide support for change management tools and processes
  • Maintaining the change schedule and projected service outages
  • Coordinating interfaces between change management and other ITIL process areas especially service asset and configuration management and release and deployment management.
  • Ensuring that all activities are carried out as required throughout the Change lifecycle
    •
  • Ensuring compliance to the Change Management policy and process
    • Requirements: 

    Knowledge and experience with Information Technology Infrastructure Library (ITIL), Change Management and/or Service Management process methodologie


    Required  3 Years

    Familiarity and understanding of IT functions, technologies and Service Desk functions

    Required  3  Years

    Must be proficient in use of SharePoint, Excel, PowerPoint and Word

    Required  3  Years
    Location  Tempe , AZ
    Minimum Experience (yrs): 
    Required Education:  Not Specified
    Source